Orra Warranty

At Orra, we stand behind the quality of our craftsmanship and materials. While the industry standard on leather goods is 12 months, we proudly offer a 2-year warranty on every Orra piece — because timeless accessories deserve lasting confidence.

What our warranty covers:

• Craftsmanship defects (stitching, hardware, closures)

• Material faults (zippers, lining, or leather imperfections present at purchase)

• Manufacturing defects not caused by wear and tear

What’s not covered:

• Normal signs of wear and tear (scratches, softening, patina)

• Damage from accidents, misuse, or improper care

• Water or chemical damage

• Modifications or repairs by non-Orra authorized services

How to make a warranty claim:

1. Email our support team at byorraonline@gmail.com with your order number, photos, and a short description of the issue.

2. Our customer care team will review your claim within 3 business days.

3. If approved, we will arrange a repair, replacement, or credit — depending on the nature of the issue.

Our promise:
Every Orra piece is handmade by skilled artisans using recycled full-grain leather. We believe in quiet luxury that lasts, and our 2-year warranty reflects that commitment.